Privacy Policy

Happy Tails Dog Sitting LLC ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.

Information We Collect

We collect information that you provide directly to us when using our services:

• Booking Information: Name, email address, phone number, physical address, emergency contact information, pet details (name, breed, age, weight, medical conditions, behavioral notes, veterinary information, feeding instructions, medication schedules, walking preferences), and storage location information for accessing your home
• Contact Form Submissions: Name, email address, phone number, and message content
• Review Submissions: Name, email address, star rating, and review text
• Payment Information: Payment card information is collected and processed by our third-party payment processor, Stripe. We do not store your complete payment card details on our servers
• Account Information: If you create an account for dashboard access, we collect authentication credentials managed through Firebase Auth

How We Use Your Information

We use the information we collect for the following purposes:

• To process and manage your pet sitting service bookings
• To schedule services and manage our calendar via Google Calendar API
• To communicate with you about your bookings, send confirmation emails, and provide service updates
• To respond to your inquiries submitted through our contact form
• To process payments through Stripe
• To display approved customer reviews on our website (name and review text only)
• To maintain records for tax and business purposes
• To improve our services and customer experience
• To comply with legal obligations and protect our legal rights

Third-Party Services

We use the following third-party services to operate our business. These services may collect and process your information according to their own privacy policies:

• Stripe: Payment processing and card data handling. View Stripe's Privacy Policy
• Firebase/Google Cloud: Data storage (Firestore database) and user authentication. View Google's Privacy Policy
• Google Calendar API: Scheduling and availability management for our internal business operations
• Gmail SMTP (via Nodemailer): Sending booking confirmations and email notifications

Data Retention

We retain your booking information, contact form submissions, and related records for three (3) years from the date of your last service for tax compliance and business record-keeping purposes. After this period, your data is securely deleted from our systems. Review submissions are retained indefinitely unless you request deletion.

Your Privacy Rights

You have the following rights regarding your personal information:

• Right to Access: You may request a copy of the personal information we hold about you
• Right to Correction: You may request that we correct any inaccurate or incomplete information
• Right to Deletion: You may request that we delete your personal information, subject to certain legal exceptions (e.g., tax records retention requirements)
• Right to Object: You may object to our processing of your information for certain purposes

To exercise these rights, please contact us at happytailscda@gmail.com or call us at (509) 904-9498.

Cookies and Tracking

We use session cookies solely for authentication purposes through Firebase Auth. These cookies are essential for the functioning of our website and enable you to access your dashboard securely. We do not use analytics tools, advertising cookies, or third-party tracking technologies to monitor your browsing behavior.

Data Security

We implement appropriate technical and organizational security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. This includes using secure HTTPS connections, Firebase security rules, and industry-standard encryption. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

Children's Privacy

Our services are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected information from a child under 13, please contact us immediately so we can delete it.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. We will notify you of any material changes by posting the updated policy on this page with a new "Last Updated" date. We encourage you to review this Privacy Policy periodically.

Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us: